We are commercial distributors for El Transcantábrico, Costa Verde Express, Tren Al Ándalus, El Expreso de La Robla, and Transiberian…
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M-F 09:30 - 14:30 / 16:30 - 19:30

(0034) 913 095 131

M-F: 09:30 - 14:30 / 16:30 - 19:30

C/Ricardo Ortiz 14, Madrid (Spain)

frequently asked questions
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Frequently Asked Questions about El Transcantabrico

Welcome to our Frequently Asked Questions page about El Transcantabrico! Here you will find answers to the most common questions about our train travel experience through the northern coast of Spain.

If you don’t find the answer to your question, feel free to contact us, and we’ll be happy to assist you.

What documentation do I need?

For Spanish citizens, you will need the national identity card or passport that verifies your identity. For all other passengers, you will need the documentation required to enter Spain from your country of origin.

What currency is used?

The Euro is the official currency in Spain, as well as in other countries in the European Union.

Are tips mandatory on the train?

Although there is no obligation, it’s entirely up to you if you decide to leave a tip.

What about healthcare assistance and medications?

Onboard the train, there is a first aid kit, and the crew is trained to provide basic assistance. However, in the event of an emergency requiring more attention, all necessary information about healthcare centers along the route is available.
Spanish citizens will benefit from healthcare assistance and pharmacy medications according to the rules of the Spanish Social Security system, and those belonging to the European Union should consult the agreements with each country (usually there is reciprocity), as well as any agreements with other countries. In any case, it is highly recommended for citizens of other nationalities where there are no agreements or conventions to purchase health insurance.

Is there a laundry service on board the train?

There is a daily laundry service available. Please consult with the onboard staff, they will assist you with it.

Are there special menus for those who need them?

If a customer needs to follow a special diet for health reasons or other justified reasons, it must be requested when making the reservation.

What languages are used on board?

Generally, Spanish, English, French, and German. Please confirm in any case the languages other than Spanish and English.

Regarding smokers?

Following the current Spanish legislation, which prohibits smoking in enclosed public spaces, including those of public transportation, smoking is prohibited aboard any train car. However, we inform you that the journeys do not exceed 4 hours of travel.

Onboard Train Security

The trains are equipped with security service and a safe, in addition to surveillance at all stations along the itinerary.

External Communications

All trains, El Transcantabrico, Costa Verde Express, Tren Al Ándalus, and El Expreso de La Robla, have Wi-Fi connection and a computer in the lounges for internet access. In addition, the suites of El Transcantabrico have Wi-Fi connection and an LCD screen for DVD playback.
For phone calls from Spain to another country, you must dial 00, followed by the country code, and then the phone number. Conversely, if you wish to call from abroad to Spain, you should dial +34 (Spain’s code), followed by the phone number.

For foreigners, it is advisable that before traveling to Spain, they inquire with their mobile phone operator to activate international service and check the rates for calls.

What type of power outlets are there on the trains?

The standard in Spain is a power supply of 220 volts, with 2-pin plugs.

Should I bring travel insurance?

The trains of El Transcantabrico, Costa Verde Express, Tren Al Ándalus, and Expreso de La Robla only have mandatory travel insurance, so it is recommended to purchase private travel insurance, which, if necessary, covers cancellation expenses. You can request information about this when booking your train journey with us.

Regarding minors

If you are traveling with children, you will need to consult in each case the established supplement or corresponding price for children, which may vary depending on the child’s age and the chosen train. Only the suites of El Transcantabrico and Tren Al Ándalus have enough space to place a small travel crib, which they must bring themselves.

Is it allowed to bring a pet?

It is prohibited to bring pets, except for guide dogs accompanying their owner (please inquire).

Information about Accessibility

Although renovated and equipped with the latest technologies, since these are historic and period trains, their interiors are not suitable for wheelchair or walker circulation, making movement impossible. People with reduced mobility, with some autonomy, can travel, although it is advised in any case that they be accompanied to provide assistance if needed. By requesting it in advance, a wheelchair is made available to the traveler. It is very important that the traveler with a disability is accompanied by someone who can assist them in all movements, as there is no onboard or ground personnel available for this type of service.

You can also visit the website for more information about train tourism, including other routes in Spain.